Shipping Policy

Shipping Guidelines

  • Most of the Downtown Pet Supply products ship FREE within the Contiguous United States. Deep discounts are passed through to our international clients and clients that need expedited shipping

 

We Ship Worldwide
International shipping rates are based on the weight of the package and calculated automatically at check out. You may view the cost of shipping in your shopping cart, prior to check-out.

 

Most Orders Ship With-in 24 Hours
Products typically ship out from our warehouse within 24 hours. If any item is back-ordered, we will contact you via email to let you know your options.

 

Shipping Methods: 
We have relationships with all the major carriers (USPS, Fed Ex, UPS, etc.). We will select the appropriate carrier to deliver your package(s), depending on your order’s contents, weight, size and destination. Be sure to check out expedited options and the associated fees at check out.

 

Where’s My Stuff?
Most orders shipping within the USA take between 4-7 days to arrive. International orders take approximately 9-16 days to arrive. You will receive an official shipping notification via e-mail as soon as your order ships.

 

Online tracking is available for your order and we will include your tracking number with your shipping notification. If you have not received a shipping notification within 3-4 business days, please contact us for more information. We are here to help.

 

Additional ways to track your order:

  • As a Registered User:
    • Log into your account, from the top right menu select “My Account”, find and select your order #.  The tracking # will be located next to the product detail, click on the tracking # hyper-link to Track Your Order.

 

Shipments:

Wherever possible, we try to ship in as few boxes as possible. In the event one product arrives and another ones doesn’t, but they were ordered at the same time, it may be highly likely they were split during shipment. Please wait 24 hours. If nothing, then please contact customer service.

 

Non-deliverable, Refused or Unclaimed Orders
Packages returned to Downtown Pet Supply as non-deliverable, refused or unclaimed for any reason will be processed as a standard return. You may review our Returns Policy for more information.

 

Special instructions for seller

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